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At The Wheels, we take pride in offering exceptional 24/7 customer support to ensure your biking experience is smooth and hassle-free. Whether you’re planning a last-minute adventure, need assistance with booking, or encounter an issue during your ride, our dedicated support team is available around the clock. We’re here to provide quick resolutions, answer questions, and guide you through every step of the rental process. Your satisfaction is our top priority, and our 24/7 support ensures that help is always just a call or message away.
At The Wheels, we believe in making your bike rental experience as easy and convenient as possible. That's why we don’t require a security deposit! We trust our customers and aim to remove unnecessary barriers, so you can focus on enjoying your ride without any upfront financial commitments. Simply book your bike, and you're good to go. Terms and conditions apply.
There is a 30-minute grace period for delays. After that, hourly charges will apply according to the bike tariff.
Please contact customer care to extend your rental, or you can extend your booking through the app. Note that extensions after the scheduled drop-off time will incur an additional charge of Rs 50.
Yes, all vehicles are equipped with a kilometer limit based on the package you choose. Once the specified distance is reached, any additional kilometers will be charged at accordingly.
Traffic regulations are in place not just for your safety, but for the safety of everyone on the road. As such, we urge you to ride responsibly; however, if any violations occur, you will be fully responsible for paying any fines imposed by the relevant authorities.
Your safety is our top priority at The Wheels. We ensure every ride is safe and reliable, with thorough sanitization of all bikes before each use and comprehensive on-ground safety protocols. For added convenience, we also offer helmets on demand to make your experience even safer.
With The Wheels app, you have complete control at your fingertips. Choose any bike, make instant payments, access exclusive offers, and manage every aspect of your experience—all from the convenience and ease of your mobile device. Plus, enjoy the peace of mind knowing that all our vehicles are brand new and never older than 2 years, ensuring a safe and reliable ride every time.
At The Wheels, we are committed to your safety and peace of mind by providing fully insured vehicles for every ride. Our comprehensive coverage ensures both you and the vehicle are protected, allowing you to enjoy a worry-free experience. For further details on our insurance policies, please refer to our Terms and Conditions.
At The Wheels, we ensure that every vehicle in our fleet is meticulously serviced and maintained to the highest standards. Regular inspections and thorough maintenance checks are conducted to guarantee optimal performance and safety for every ride. Our commitment to keeping our vehicles in top condition ensures a smooth, reliable, and hassle-free experience, every time you choose The Wheels.
