Privacy Policy for The Wheels

Effective Date: 22-10-2024

Introduction

At The Wheels, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you rent a bike or use our services.

1. Information We Collect

We collect various types of information to ensure a smooth and secure rental experience, including:

Personal Information:
Collected when reserving or renting a bike, and includes:

• Name: For identification and verification.
• Contact Number: To provide rental status updates.
• Email Address: For booking confirmations, receipts, and follow-up information.
• Address: For identity verification and legal compliance.
• Driving License Details: To ensure legal eligibility to rent and operate the vehicle.

Payment Information:
We collect this securely through our payment gateway for transactions. Note: We do not store your payment details.

Usage Data:
Automatically collected when interacting with our website or app, including:

• IP Address, Device Type, and Browsing Activity to improve user experience and optimize services.

2. How We Use Your Information

We use your personal information for the following purposes:

• Rental Processing: To manage reservations, confirm bookings, and prepare rentals.
• Customer Support: To assist with booking inquiries, changes, or concerns.
• Payment Processing: For secure transactions via our payment partner.
• Marketing (Optional): To send promotional emails, offers, and updates if you opt in.
• Legal Compliance: To fulfill legal obligations, such as identity verification and record-keeping.

3. Data Security

We implement industry-standard encryption and security measures to protect your personal data. However, no method of internet transmission is 100% secure. We recommend using strong passwords and keeping your login details confidential.

4. Location Access

We request location access to enhance your experience with The Wheels in the following ways:

• Find Nearest Stations: Display the closest bike rental stations.
• Navigation and Route Suggestions: Provide turn-by-turn directions.
• Track Your Ride: Ensure the bike is returned to a valid station.
• Enhanced Support: Respond faster to issues during your ride.

Our app may collect and use your location data to provide location-based services relevant to your needs, such as helping you find nearby rental locations. This data is only used to improve app functionality and provide services. We do not share or disclose your location data with third parties unless required by law.

Your location is used only during the rental period and is never shared without your consent.

5. Camera Usage and External Storage Access

• Camera Access: We may request camera access to allow you to capture and upload documents, such as your driving license, or photos of the bike during the rental process.


• External Storage Access: This permission is necessary to upload and manage documents and media related to your rental. We use this access strictly for handling the documents required for your rental, and your data is kept private and never shared without your consent.

6. Your Rights

You have the right to:

• Access: Request access to your personal data.
• Corrections: Update any inaccurate or incomplete information.
• Withdraw Consent: Withdraw your consent to data processing at any time.
• Deletion: Request the deletion of your personal data, subject to legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and by continuing to use our services, you agree to the updated terms.

Contact Us

For any questions, feel free to reach out:

The Wheels
Phone: 8550049900
Email: support@thewheels.app